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Changing Name Servers of a Domain Name

In order to host a website on your domain name, you will need to obtain the Name Servers from the Web Hosting Company with whom you wish to host your website and point your domain name to these Name Servers.

Follow the steps below to associate Name Servers with your domain name:

  1. Contact your Web Hosting Company and find out from them the Name Servers you need to use.

  • Login to your Control Panel. 1

  • Search for the domain name and proceed to the Order Details view. 2

    Note

    If the domain name is locked/suspended, you will have to first unlock/unsuspend it before proceeding further.

    Additional Information

    Unlocking a domain name

    Unsuspending a domain name

  • Click the Name Servers link. Feed in the Name Servers you want (up to 13 Name Servers) and click Submit.

    • Attention

    • If the Name Server(s) you are submitting has/have not been registered with the Registry, you will encounter the below error message -

      Name server <nameserver> is not a valid name server

      Please contact your Web Hosting Company and ask them to provide Name Servers that are valid and registered with the Registry.

    • You will encounter the below error message in case you try to set only one Name Server for a domain name extension that requires a minimum of two Name Servers -

      There should be atleast 2 Nameserver(s)

      Additional Information

      Minimum number of Name Servers required for each domain name extension

    • You will encounter the below error message in case the domain name is locked/suspended at the Registry (and not under our system) or an outbound Transfer for the domain name to another Registrar is under process -

      Domain Status does not allow this operation.

      In case of

      • a lock/suspension at the Registry, contact our Support Team at domains@sangwan.com to know the reason for lock/suspension and how the lock/suspension may be removed.

      • an outbound Transfer, you may

        • either cancel the Transfer through link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required Name Server modification, or

        • wait for the Transfer to complete and then carry out the desired Name Server modification at the New Registrar.

    Note

    • Upon modifying your domain name's Name Servers, your website would begin appearing in a web browser, after about 24 to 48 hours (provided your Web Hosting package is properly setup and you have uploaded the content of your website). This is a standard time-frame required for a process called as DNS Propagation to complete Worldwide. This process is not controlled by any one ISP/company and therefore it can not be hastened.

    • Avoid assigning Name Servers such that a .COM and a .NET domain name depend upon each other for resolution, since such a configuration will not work.

      Example

      Lets consider the domain names yourdomainname.com and yourdomainname.net. You should not assign Name Servers to these domain names as indicated below -

      • yourdomainname.com - ns1.yourdomainname.net and ns2.yourdomainname.net as Name Servers

      • yourdomainname.net - ns1.yourdomainname.com and ns2.yourdomainname.com as Name Servers

      The above limitation, however, is not applicable to domain names under the same extension.

      Example

      Both the configurations below will work properly:

      • Configuration I:

        • yourdomainname.com - ns1.yourdomainothername.com and ns2.yourotherdomainname.com as Name Servers

        • yourotherdomainname.com - ns1.yourdomainname.com and ns2.yourdomainname.com as Name Servers

      • Configuration II:

        • yourdomainname.net - ns1.yourdomainothername.net and ns2.yourotherdomainname.net as Name Servers

        • yourotherdomainname.net - ns1.yourdomainname.net and ns2.yourdomainname.net as Name Servers

    • .UK domain names support only upto 10 Name Servers. Therefore, you cannot add more than 10 Name Servers for your .UK domain name.

    • If you wish to modify/delete a Name Server of a .UK domain name, which appears to be the Child Name Server of the same .UK domain name, then you can not do so from this interface. This action is only possible from the Manage Child Name Server interface.

      Additional Information

      Child Name Servers and how to Modify/Delete one

      Example

      If you wish to modify/delete the Name Server ns1.yourdomainname.uk of yourdomainname.uk, then you will not be able to do so from this interface. This action is permissible from the Manage Child Name Server interface only.

    • .EU domain names support only upto 9 Name Servers. Therefore, you cannot add more than 9 Name Servers for your .EU domain name.

    • If you wish to modify/delete a Name Server of a .EU domain name, which appears to be the Child Name Server of the same .EU domain name, then you can not do so from this interface. This action is only possible from the Manage Child Name Server interface.

      Additional Information

      Child Name Servers and how to Modify/Delete one

      Example

      If you wish to modify/delete the Name Server ns1.yourdomainname.eu of yourdomainname.eu, then you will not be able to do so from this interface. This action is permissible from the Manage Child Name Server interface only.

    • A .TEL domain name requires some specific Name Servers and these would be assigned by Sangwan.com at the time of domain name registration itself. These Name Servers cannot be modified.

    • The total number of Name Servers and Child Name Servers taken together should not exceed 10 in case of .NZ domain names.

      Examples

      • Consider a domain name yourdomain.co.nz with Name Servers as ns1.yourdomain.com and ns2.yourdomain.com. The total number of additional Name Servers that can be added under yourdomain.co.nz, taken together with Child Name Servers created under yourdomain.co.nz will be 8.

      • On a similar note, a domain name yourdomain.co.nz is using its own Child Name Servers ns1.yourdomain.co.nz and ns2.yourdomain.co.nz as its Name Servers as well. Here, the total number of additional Name Servers that can be added under yourdomain.co.nz, taken together with any new Child Name Servers created under yourdomain.co.nz will be 6.

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