Search KnowledgeBase:
KnowledgeBase
Logging into the Control Panel
Domain Name Registration & Management
Listing, Searching and Managing Orders
Changing Name Servers of a Domain Name
Managing Whois or Contact Details of Domain Names
Modifying the Whois / Contact Details of all Domain Names (except .EU and .UK)
Modifying the Whois / Contact Details (except the Ownership Identity) of a .EU Domain Name
Modifying the Whois / Contact Details of a .UK Domain Name
Modifying the Ownership Identity of a .EU Domain Name / Moving a .EU Domain Name to Another Customer
Managing Contacts from within the Customer Control Panel
Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
What is Privacy Protection?
How can People Contact you if you Enable Privacy Protection for your Domain Name?
How can you Enable/Disable Privacy Protection for your Domain Name?
How can you Enable/Disable Privacy Protection of Multiple Domain Names?
Branding a .COM, .NET Domain Names Web-based and Port 43 Whois Lookup Results
Checking the Whois for a Domain Name
Regulations for Updating Contact Details
Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
Transferring a Domain Name
Confirming if a Domain Name can be transferred
Transferring a Domain Name from Another Registrar to Sangwan.com
What is Domain (Transfer) Secret or Authorization (Auth.) Code and how to obtain it from a Current Registrar?
Transferring your Domain Name (except .EU, .UK, .WS, .WEB.IN)
Transferring a .EU Domain Name
Transferring a .UK Domain Name
Bulk Transfer
Cancelling Domain Name Transfer
Important - Domain Name Transfer Caveats
Transferring a Domain Name from Sangwan.com to Another Registrar
Transferring a Domain Name (except .EU, .UK, .WEB.IN) to Another Registrar
Transferring a .EU Domain Name to Another Registrar
Transferring a .UK Domain Name to Another Registrar
IMPORTANT: Domain Name Transfer Caveats
Domain Name Transfer Caveats
Understanding the Status of a Domain Name Transfer (except .EU, .UK, .WS)
Understanding the Status of a .EU Domain Name Transfer/Trade
Admin Contact Email Address Changed but Transfer Request Continues to go to Old Email Address
Lost One Year when Transferring a Domain Name from One Registrar to Another
Domain Name Transfer Completed but Domain Name is Still Inactive
Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name (except .EU, .UK, .CC, .TV, .WEB.IN)
Bulk Domain Name Registration, Renewal, Transfer and Management
Bulk Registration
Bulk Renewal
Bulk Transfer
Bulk Modify
Bulk Lock/Unlock
Bulk Suspend/Unsuspend
Bulk Privacy Protection
Listing All Running Bulk Actions
Enabling Mobile Device compatibility for your website
Deleting a Domain Name
Protecting a Domain Name
Registering and Managing Child Name Servers
Suspend / Unsuspend a Domain Name
Moving or Pushing a Domain Name from One Customer Control Panel to Another
Renewal Reminders
Renewing a Domain Name
Domain Name Expiry / Domain Name put on Parking Page
Domain Name Registration Default Settings
Viewing Action History
What is Redemption Grace Period and How to Restore a Deleted Domain Name?
Domain Name Registration Caveats
Overview of Domain Name Extensions
Interpreting Domain Name Check Availability Results
Interpreting Order Locked In Processing Messages
.US Domain Name Rules/Requirements
Understanding .EU Domain Names
Regulations to be followed while Registering/Renewing .EU Domain Names
Understanding .EU Domain Name Contacts
.MOBI Domain Name Rules/Requirements
.UK Domain Name Rules/Requirements
What are CentralNIC Domain Names?
Additional Contact related Requirements for .ASIA Domain Names
.ME Domain Name Rules and Requirements
Peculiarities of a .TEL Domain Name
.TEL Applications
.NAME Domain Name Rules/Requirements
Whois Data Reminders
RESELLERS - Read this to setup your Domain Registration Business
DNS
Domain / URL Forwarding
Website Builder
Using your Website Builder service
Listing, Searching and Managing Website Builder Orders
Building your Website
Building a Website through the Quick-start Wizard
Building a Website through the Website Manager
General Website Manager Settings
How do I change the Title, Slogan & Email Address on my Website?
Changing the Website Design
Adding/Editing Footer Information of your Website
How do I replace the Logo/Main Image on my Website?
Creating/Editing Pages
Creating/Editing a Text Page
Creating/Editing a Shop Page
Creating a Readymade Feedback Form Page
Creating/Editing a Customized Form Page
Creating/Editing a Guest Book Page
Creating an External Link Page
Creating a Page not Linked to any other Page
Create a Stand-alone Page
Goodies, Wizards and Editors
Goodies
Online Image Editor
Flash Wizard
Photo Album Editor
BlogZone
Renewing / Upgrading / Deleting Website Builder packages
Renewing / Upgrading / Deleting your Website Builder Package
Bulk Website Builder Renewal
Renewal Reminder for Website Builder
Suspending / Unsuspending a Website Builder service
Moving or Pushing a Website Builder Package from one Customer Control Panel to another
RESELLERS - Read this to setup your Website Builder Service
Website Builder Caveats
Non-Display of Images (Graphics, Banners, etc.) on your Website
DNS
Domain / URL Forwarding
Digital Certificates
Definition and Uses of a Digital Certificate
Types of Digital Certificates by Sangwan.com
Additional License
Listing, Searching and Managing Digital Certificate Orders
Generate a Private Key and Certificate Signature Request (CSR) from your web server
IMPORTANT: Get your Digital Certificate Issued (Digital Certificate Enrollment Process)
Cancelling your Digital Certificate Order
Checking the Status and Retrieving your Digital Certificate
Installing your Digital Certificate on your Web Server
Displaying the thawte Trusted Site Seal on your website
Reissuing your Digital Certificate
Renewing your Digital Certificate
Suspending / Unsuspending / Deleting your Digital Certificate
Moving or Pushing a Digital Certificate Order from one Control Panel to another
RESELLERS - Read this to setup your Digital Certificate Product
DNS
Domain/URL Forwarding
Domain / URL Forwarding
Using the Domain Forwarding Service
Locating the Domain Forwarding Service Interface
Managing the Domain Forwarding Service
Domain / URL Forwarding Caveats
No NS A records at Nameservers Failure Message
DNS
DNS and types of Resource Records Sangwan.com allows
Using the DNS Service
Locating the DNS Service Interface
Creating / Modifying various Resource Records [A, AAAA, MX, CNAME, NS, TXT, SRV, SOA]
Adding a partial wild-carded Address Record
DNS Caveats
No NS A records at Nameservers Failure Message
Customer Control Panel Guide
Creating a Demo Customer Account
Logging into the Control Panel
Your Profile and Settings
Changing your Control Panel Username [Email Address]
Changing your Control Panel Password
Setting your Email Preferences
Setting your Language Preferences
Manage Billing
Adding Funds in your Debit Account
Executing an Order / Balancing an Invoice or Debit Note
Cancelling an Order / Invoice
Requesting Refund from Sangwan.com
Listing and Searching your Transactions
Locked Funds
Listing All Orders under your Customer Account
Viewing your Login History
Viewing all important Announcements posted in your Control Panel
Customer Control Panel Caveats
Restriction on Change of Country and Legal Name
Session Timeout
Reseller Guides
Read this FIRST: Reseller Account Startup Guide
Creating a Demo Reseller Account
SuperSite and PartnerSite Guide
What is SuperSite?
What is PartnerSite?
Using SuperSite and PartnerSite
Integrating SuperSite with your Customer Control Panel and your own Control Panel
Logging into the Admin Area for Customizing the SuperSite and PartnerSite
Changing the URLs of your SuperSite and PartnerSite
Customizing your SuperSite and PartnerSite Content
READ THIS FIRST: Understanding the Structure of the SuperSite & PartnerSite
Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite and PartnerSite
Adding/Editing a SuperSite/PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite/PartnerSite
Configuring Multiple Language Support for the SuperSite/PartnerSite
Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
Edit existing Images of SuperSite and PartnerSite
Changing CSS files in Supersite and PartnerSite
Making changes to the JavaScript menu in the SuperSite and PartnerSite
Adding/Editing your HTML pages in the Supersite and PartnerSite?
Adding/Editing your Images in the Supersite and PartnerSite
Download the Source (PSD) File of Images/Flash with Translatable Text, used in your SuperSite and PartnerSite
Modify the links on the Static Bar on your SuperSite
Removing the Resellers tab from your SuperSite
Customize the Legal Agreements in SuperSite and PartnerSite
Customizing the Page Titles of the SuperSite and PartnerSite
Adding Meta Tags to your SuperSite and PartnerSite for Better Search Engine Optimization
Customizing the Error Messages in the SuperSite and PartnerSite
Modifying the Contact Us page on your SuperSite
Changing the Other Payment Options on the final check out page of the SuperSite
Keeping my Customized SuperSite/PartnerSite Content in Sync with any New Content Added by Sangwan.com
Customizing the Domain Extension Display Order
Displaying the ICANN logo on my SuperSite/PartnerSite
Analyzing Traffic as well as E-Commerce Transactions on your SuperSite/PartnerSite via Google Analytics
Saving/Editing a Sitemap of your SuperSite/PartnerSite
Integrating your Website's Domain Name Registration/Transfer Form with the SuperSite
SuperSite and PartnerSite Caveats
Customizing the Error Messages in the SuperSite and PartnerSite
Some details are not appearing or not working in your SuperSite and PartnerSite
Your Customer can See Generic Customer Prices from his/her SuperSite even though you have set Specific Pricing for him/her
Suggested Retail Price Displayed on your PartnerSite Pricing Pages
Content Modification Interface in your SuperSite/PartnerSite Admin Always Opens Only in a Specific Editing Mode
File Status Indication in your SuperSite/PartnerSite Admin Area
Troubleshooting Delays in Displaying your SuperSite/PartnerSite Pages
Branding Guide
Customizing the URL for your Control Panels
Integrating your Website and Shopping Cart with your and your Customer's Control Panel
Customizing the Header and/or Footer of the Control Panels
Setting Branded Name Servers
Specifying your Sign Out URL
Branding your Web-based and Port 43 Whois Lookup Results
Specifying Language Preferences
Displaying the ICANN logo on your SuperSite/website
Integrating your Website's Login Form with the Control Panel
Branding Caveats
No NS A records at Nameservers Failure Message
Finance & Billing Guide
Read this First: Understanding the Billing System
General Overview of Transactions
Invoices
Debit Notes
Receipts & Credit Notes
General Finance Setting
Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
Cancellation of a Pending Invoice/Debit Note explained in Detail
Discounting an Invoice explained in Detail
Payment Collection System and Parameters explained
Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
Add Funds to your Customers/Sub-Resellers Account
Subtract Funds from your Customers/Sub-Resellers Account
Refund Requests of your Customers and Resellers
Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
Manage Billing with your Customers / Sub-Resellers
Raising an Invoice
Raising a Debit Note
Raising a Receipt / Credit Note (Adding Funds)
Balancing (Paying) an Invoice / Debit Note
Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
Processing Refund requests of your Customers and Sub-Resellers
Modifying Total Receipts
What are Locked Funds?
IMPORTANT: Handling Orders Locked in Processing
Managing Payment Gateway Transactions
Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway
Customer / Sub-Reseller leaves the OrderBox Server for your Payment gateway, but does not return back to OrderBox Server
Searching / Approving / Declining Payment Gateway Transactions
Manage Products and Pricing for Sub-Resellers and Customers
Understanding Pricing Slabs
Understanding Specific Pricing
Understanding Calculation of Total Receipts for your Customers/Sub-Resellers
Manage Products and Pricing
Domain Registration
Email and Web Hosting Product
Website Builder
Digital Certificate
Defining Product Promotions
Product Signup
Understanding and Configuring Indirect Taxation Rules
Understanding Taxes and how the Sangwan.com Tax Engine works
How to configure a Tax Rule to collect Indirect Tax from your Customers and Sub-Resellers?
My Billing with Sangwan.com
Adding Funds in your Debit Account
Balancing a Pending Invoice or Debit Note
Requesting a Refund
What are Locked Funds?
Changing my Selling and Accounting Currency
Payment Gateway Integration Guide
Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
Payment Gateway Risk Assessment Report
Managing Payment Gateway Transactions
Integration with PayPal Gateway
About PayPal
Adding / Modifying a PayPal Standard Checkout Gateway
Adding / Modifying a PayPal Direct Payment API Gateway
PayPal Integration Caveats
Integration with Authorize.Net's Credit Card Gateway
About Authorize.Net
Adding / Modifying Authorize.Net Credit Card Gateway
Authorize.net Integration Caveats
Integration with PayPal (formerly Verisign) Payflow Pro Credit Card Gateway
About PayPal Payflow Pro
Adding / Modifying PayPal Payflow Pro Gateway
Integration with version 1 and/or 2 2Checkout Credit Card Gateway
About 2Checkout.com
Adding / Modifying 2Checkout version 1 and/or version 2 Credit Card Gateway
Integration with WorldPay Credit Card Gateway
About WorldPay
Adding / Modifying a WorldPay Credit Card Gateway
Integration with Moneybookers Credit Card Gateway
About Moneybookers
Adding / Modifying a Moneybookers Credit Card Gateway
Integration with Transecute's Credit Card Gateway
About Transecute
Adding / Modifying a Transecute Gateway
Integration process with ANY OTHER Payment Gateway
Payment Gateway Caveats
Handling of transactions stuck at AuthStarted status for a long duration
Reseller Control Panel Guide
Setting your Personal Information
Changing your Username [Email Address], Brand Name and other Contact Details
Restriction on Change of Country and Legal Name
Changing your Control Panel Password
Setting your Billing, Sales, Support and Abuse Desk Contact Information
Email Preferences
Manage Products and Pricing for Sub-Resellers and Customers
Managing Products
Domain Registration Default Settings
Setting your Default Nameserver Information
Setting your Whois Format
Managing your Customers
Adding a Customer
Listing / Searching your Customers
Exporting a List of your Customers as a CSV Report
Generating and Modifying Passwords
Modifying a Customer's Profile Details
Suspend / Unsuspend a Customer
Deleting a Customer
Billing
Listing all Orders belonging to a Customer
Mail Preferences
Sending Emails to your Customers
Displaying Announcements in your Customers Control Panel
Managing your Sub-Resellers
Adding a Sub-Reseller
Managing Pending Sub-Reseller Sign-ups
Listing / Searching Sub-Resellers
Exporting a List of your Sub-Resellers as a CSV Report
Generating and Modifying Passwords
Modifying a Sub-Reseller's Profile Details
Suspend / Unsuspend a Sub-Reseller
Listing all Orders belonging to a Sub-Reseller
Billing
Sending Emails to your Sub-Resellers
Displaying Announcements in your Sub-Resellers Control Panel
Managing Company Users
Adding a Company User
Login Details for Company Users
Setting Menu Permissions
Setting Action Rights
Listing your Company Users and Modifying their details
Deleting a Company User
Listing All Orders under your Reseller Account
OrderBox Tools
Reports
Sales Report
Forex Report
Receipt Report
Payment Gateway Report
Balance Report
Tax Report
Spam Processing Tool
Viewing your Login History
Viewing all important Announcements posted in your Control Panel
Sending Mails to your Sub-Resellers and/or your Customers
Displaying Announcements in your Sub-Resellers and/or Customers Control Panels
Legal Agreements
Interface Settings
Reseller Control Panel Caveats
Session Timeout
Product Setup Guides
Domain Registration Setup Guide
Website Builder Setup Guide
Live Chat Setup Guide
Digital Certificate Setup Guide
Defining Product Promotions
Reseller API Guide
HTTP API (beta)
Access and Authentication
Request Parameter Data Types
Response Formats
API Requests
Domains
Check Availability
Register
Transfer
EU Transfer
EU Trade
Activating a Transferred .UK domain name
Renew
Search
Getting a Customer's Default Name Servers
Getting Order Id
Getting details of the Domain Registration Order
Modifying Name Servers
Adding Child Name Servers
Modifying Child Name Server Names
Modifying a Child Name Server IP address
Deleting Child Name Servers
Modifying Contacts
Modifying the Privacy Protection Status
Modifying the Auth-Code
Enabling the Theft Protection Lock
Disabling the Theft Protection Lock
Getting the List Of Locks Applied on a domain name
Applying a Lock on Bulk Orders
Removing Lock On Bulk Orders
Getting TEL CTH Login Details
Modifying TEL Whois Preference
Resending the Transfer Approval Mail
Releasing a .UK domain name
Cancelling a Transfer
Apply Suspension On The Bulk Orders
Deleting a domain name
Remove Suspension On The Bulk Orders
Restoring a domain name
Contacts
Adding a Contact
Modifying Contact Details
Getting Contact Details
Searching for Contacts
Getting the Default Contact Details
Associating Extra Details with a specified Contact
Deleting a Contact
Adding a .COOP Sponsor
Getting .COOP Sponsors associated with a Customer
Customers
Signing Up
Modifying Customer Details
Getting Customer Details By Username
Getting Customer Details By ID
Generating a Token
Authenticating a Token
Changing a Customer's Password
Deleting a Customer
Resellers
Signing Up
Get Reseller Details
Generate Token
Authenticate Token
Getting Promo Prices
Common
Pricing
Getting the Customer Pricing
Getting the Reseller Pricing
Billing
Getting Customer Transactions
Getting Greedy Transactions of a Customer
Paying Customer Transactions
Getting a Customer's Available Balance
Executing an Order Without Payment
Search Transactions Of Customers
Search Archived Transactions Of Customers
Getting Customer Balanced Transactions
Actions
Searching Current Actions
Searching Archived Actions
Legal Agreements
Get Legal Agreements
Payment Gateway
Getting the Allowed List For a Customer
Getting the List For a Reseller
Getting Customer Transactions
Products
Check Availability
Get Details
Get ProductCategory-ProductKeys Mapping
Get Plan Details
Move
Hosting
Hosting Plans
Add
Renew
Modify/Upgrade
Delete
Get Details
Get Plan Details
Get Active Plan Categories
Getting the Customer Pricing
Getting the Reseller Pricing
Getting Order Id
Search
Get Modification Pricing
Linux (Deprecated)
Adding a Linux Hosting Order (Deprecated)
Mail (Deprecated)
Adding an Email Hosting Order (Deprecated)
Windows (Deprecated)
Adding a Windows Hosting Order (Deprecated)
Mail Forwarding Service
Activating the Mail Forwarding Service
DNS
Activating the DNS Service
Domain Forwarding Service
Activating the Domain Forwarding Service
Digital Certificates
Add
Cancel
Check Status
Details
Delete
Enroll
Getting the Order ID
Reissue
Renew
Site Builder
Add
Delete
Get Order Details
Get OrderID
Modify FTP Details
Renew
Managing DNS, Web Hosting, Email Hosting, Live Chat and Website Builder Services through your HTTP API integration
Change Log
SOAP API
Read This FIRST - General API Integration Instructions
Sample API Flow
Product Keys
Sample Domain Names API Flow and some Notes
Sample Hosting API Flow and some Notes
Java API Kit
Change Log
Java API Kit and Integration Guide
Common API Examples and Errors
PHP API Kit
Change Log
PHP API Kit and Integration Guide
Common API Examples and Errors
.NET API Kit
Change Log
.NET API Kit and Integration Guide
Common API Examples and Errors
Perl API Kit
Change Log
Perl API Kit and Integration Guide
Common API Examples and Errors
Managing DNS, Web Hosting, Email Hosting, Live Chat and Website Builder Services through your SOAP API integration
Server Error Format Description
Common API Examples and Errors
Emulate and Debug your API Calls
Emulating API Calls
Common API Examples and Errors
Procedure To Retrieve XML Sent And Received
IMPORTANT: API Abuse
IMPORTANT: Modification of Result of Search calls made using the API
Data Validation of Parameters passed in an API Method Call
Important Notices
Maintenance Notices
Domains Product Maintenance Notices
2010
July 2010
.COM/.NET Unavailability Notice: July 25, 2010
June 2010
.COM/.NET Unavailability Notice: June 27, 2010
.TV/.CC Unavailability Notice: June 18, 2010
.EU Unavailability Notice: June 9, 2010
.TEL Unavailability Notice: June 5, 2010
.BIZ Unavailability Notice: June 5, 2010
.ME Unavailability Notice: June 5, 2010
.ASIA Unavailability Notice: June 3, 2010
Digital Certificate Product Maintenance Notices
2010
Maintenance on June 27, 2010
System Maintenance Notices
2010
System Unavailability Notice: June 5, 2010
Home
Website Builder
Using your Website Builder service
Listing, Searching and Managing Website Builder Orders
Building your Website
Building a Website through the Quick-start Wizard
Building a Website through the Website Manager
General Website Manager Settings
How do I change the Title, Slogan & Email Address on my Website?
Changing the Website Design
Adding/Editing Footer Information of your Website
How do I replace the Logo/Main Image on my Website?
Creating/Editing Pages
Creating/Editing a Text Page
Creating/Editing a Shop Page
Creating a Readymade Feedback Form Page
Creating/Editing a Customized Form Page
Creating/Editing a Guest Book Page
Creating an External Link Page
Creating a Page not Linked to any other Page
Create a Stand-alone Page
Goodies, Wizards and Editors
Goodies
Online Image Editor
Flash Wizard
Photo Album Editor
BlogZone
Renewing / Upgrading / Deleting Website Builder packages
Renewing / Upgrading / Deleting your Website Builder Package
Bulk Website Builder Renewal
Renewal Reminder for Website Builder
Suspending / Unsuspending a Website Builder service
Moving or Pushing a Website Builder Package from one Customer Control Panel to another
RESELLERS - Read this to setup your Website Builder Service
Website Builder Caveats
Non-Display of Images (Graphics, Banners, etc.) on your Website
DNS
Domain / URL Forwarding
